Refund policy
At Grandora Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must be accompanied by proof of purchase.
- Certain items, such as personalized, customized, or hygiene-related products, may not be eligible for return.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the item received is damaged, defective, or incorrect.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging.
For any questions regarding returns or refunds, please contact our customer support.
This is a good starting template, but edit the timeframes (48 hours) so they match how your business will actually operate.