Shipping policy
We carefully inspect and securely package all orders before dispatch.
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. Grandora Company is not responsible for delays, loss, or damage caused during transit.
Customers are requested to inspect their package upon delivery. If the package appears visibly damaged, please refuse delivery if possible or contact us within 48 hours of receiving the order with clear photos of:
- The damaged product
- The shipping box
- The shipping label
Claims submitted after this period may not be eligible for review.
Shipping times are estimated and may vary due to weather conditions, public holidays, or courier-related delays.